Qured's Network IVR helps your business to "Never Miss A Call"

Qured gives your business the opportunity to turn every phone call into a fantastic experience for your valuable customers, and your business will "Never Miss A Call" again!!!

For years now customers and the like have been ringing your business and during busy periods queuing on your traditional or IP based telephone system, either in a ring group or UCD or what's otherwise known in the industry as ACD (Automatic Call Distribution), and when after all else fails and the caller cannot be answered, most other providers simply drop the caller off to a voicemail. The problem with all of these methods is that not one of them can guarantee your business will "Never Miss A Call" or dissatisfy your client with a long waiting time, listening to typical on hold music, either via a music source or via your own expensive internal IVR platform, and this is at times out of their reach financially. Sure we recognise some telephone systems have IVR capabilities, but do they stack up to the task of ensuring all of your customers get answered and spoken to by one of your staff or team members??? In short the answer is no. What happens when all your lines are busy and there is no capacity to except any incoming calls, what happens to your clients then???
Qured has solved this problem with our industry leading "Never Miss A Call" queuing platform.

So how does it all work:

Qured's Q2U service is a telephone call queuing platform that serves to register callers details via their calling line identity "CLI"  allowing them to be called back. This serves to free the caller from being on hold or leaving a message. Callers are then satisfied that there call will be returned in a timely fashion and that they can move on with other tasks and not move on to find another supplier, retailer, insurer etc! 

Queued calls are then managed by staff/agents when they are available. Staff are not required to listen to voice-mails or take hand notes, instead staff interact with voice prompts. This allows peak call traffic to be dealt with by a minimum number of staff, whilst better utilising their time at work. 

  • Staff/agents can be monitored by management on their work load by a simple user interface
  • Q2U features full IVR capabilities with scheduling, including the day of the week, time of day, public holidays and other configurable days
  • Q2U contains reports in near real time data for call quantities and average call durations 

Why not give us call today on 1300 841 127 and let us show you how your business will "Never Miss A Call"

 

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